Privacy statement

Who is responsible

The controller is DeusFix, Wasaweg 21 48, 9723 JD Groningen, the Netherlands (KvK 42170751). Questions about privacy: shop@deusfix.com.

What we collect

• Order details: name, address, email address, phone number, the products you bought and the payment status.
• Account details, if you create an account: email address, a securely hashed password or your Google sign-in identifier, saved addresses, wishlist and price alerts.
• Communication: messages you send through the contact form or by email, return requests and the photos you add to them, and reviews you write.
• Newsletter: your email address and language, and when you confirmed the subscription.
• Technical data: IP address and browser details in server logs (for security), and, only with your consent, analytics data (see the cookie policy).

Why we use it and on what basis

• To perform the purchase contract: handling the order, payment, delivery, returns, warranty and customer service.
• To meet legal obligations: our accounts and invoices must be kept for 7 years under Dutch tax law.
• Legitimate interest: securing the webshop and preventing fraud and abuse; asking for a review after delivery (you can ignore or refuse it).
• Consent: the newsletter, offer mails such as cart reminders, and analytics cookies. You can withdraw consent at any time.

Who receives your data

We never sell your data. We share it only with parties that need it to do their part:

• Mollie B.V. (payments). Mollie processes your payment details; we never see your card number.
• PostNL and DHL (delivery), who receive your name, address and, where needed, email address or phone number.
• Google, only when you sign in with Google or accept analytics cookies (Google Analytics / Tag Manager).
• Our hosting and mail run on servers we manage ourselves in the European Union.

How long we keep it

• Order and invoice data: 7 years (legal retention period).
• Account data: as long as your account exists. You can delete your account in your account settings.
• Contact messages and return requests: as long as needed to handle them and any warranty claim that follows.
• Logs of emails we sent: up to 1 year.
• Newsletter: until you unsubscribe.

Your rights

You have the right to access, rectify and erase your data, to restrict or object to processing, and to data portability. Signed-in customers can download and delete their data in the account. Otherwise, email shop@deusfix.com; we respond within one month.

If you think we handle your data incorrectly, please let us know. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Security

We use encrypted connections (HTTPS), store passwords only as a strong hash, restrict access to customer data to the people who need it and keep our systems up to date.