Warranty

12 months warranty

Every product carries 12 months warranty from the day you received or collected it. If a defect appears during that time that is not caused by you, we repair the device, replace it with a comparable one, or refund you.

Your statutory rights

Our warranty comes on top of your rights under Dutch law (conformity, article 7:17 of the Dutch Civil Code). A product must be fit for normal use, given that it is a used device of the grade stated. If a defect that was already present shows up within a year of delivery, it is presumed to have been there at delivery. Your statutory rights can last longer than our warranty, depending on what you may reasonably expect of the product.

What is covered

• Hardware faults that appear during normal use: no power, faulty ports, keyboard, display or speakers, failing storage, network or charging problems.
• A battery that fails or loses capacity much faster than can reasonably be expected for its stated condition.

What is not covered

• Damage from falls, liquid, pressure or other accidents, and normal wear such as scratches.
• Defects that were described on the product page (the listed defects and grade notes).
• Software problems, viruses, lost data and settings. Always keep a backup.
• Repairs or opening by anyone other than us, and damage from non-original or unsuitable chargers and parts.

How to claim

Start a return on the returns page and choose "Defective". Describe the problem and add photos if you can. We reply within two working days.

For warranty and defect returns, the return shipping is on us. Questions? Email shop@deusfix.com.